Overview:
A client in Fort Mill, NC, contacted SmartFix Appliance Repair after noticing water pooling inside their refrigerator. The internal leak was affecting food storage and creating a mess, prompting the client to seek immediate assistance to prevent further complications.
Problem Description:
The client reported that water was accumulating inside the refrigerator compartment, which raised concerns about potential clogs, seal issues, or component malfunctions. With the leak worsening, the client needed a prompt and effective solution to stop the issue and restore the appliance to normal condition.
Diagnosis and Solution:
Technician Russell Hrachou was dispatched to investigate and resolve the issue. Here’s a summary of the steps he took:
Initial Inspection:
Russell began by checking for obvious signs of water leakage and inspecting the layout of items inside the refrigerator to rule out overfilled containers or blocked airflow.
Drain System Check:
He focused on the defrost drain, a common culprit in similar cases. Russell found that the drain hole was partially clogged, preventing melted defrost water from draining properly. He cleared the blockage and flushed the drain to ensure proper water flow.
Seal and Filter Evaluation:
Russell then examined the door seal to ensure it was closing properly and not allowing warm air inside, which could increase condensation. He also checked the water filter for any signs of improper installation or leakage.
Final Testing:
After completing the cleaning and adjustments, Russell monitored the refrigerator through a short cycle to confirm that no additional water was accumulating. The issue was successfully resolved.
Time Spent: 1 hour
The client was grateful for the fast, professional service and appreciated that the interior leak was addressed thoroughly and effectively.
