Built-in professional kitchen appliances serviced across Charlotte, NC.
Fully insured · No obligation
Available 24/7 — Call or Book Anytime! Technician Service Hours: 8 AM – 8 PM, 7 Days a Week.
or call (980) 332-2443Monogram is the built-in professional line within the GE Appliances family, and it is specified for kitchens where the appliances are part of the architecture: column refrigeration, wine reserves, dual-fuel ranges, wall ovens and panel-ready dishwashers, all sitting flush with the cabinetry.
Repairing one is as much a cabinetry problem as an electrical one — the unit has to come out of its opening and go back without marking anything. SmartFix services Monogram refrigeration, ranges, wall ovens, cooktops, dishwashers and wine reserves in Charlotte and the surrounding NC and SC cities, and we quote the work before removing a single panel. Wine reserves and column refrigeration are the calls we take most often on this line, and they are usually temperature drift rather than a failed compressor.
SmartFix Appliance Repair is an independent appliance repair company. We are not affiliated with, endorsed by or authorized by Monogram or its parent companies, and we use the Monogram name only to describe the appliances we service.
These are the Monogram complaints that come up most often on our Charlotte service calls. If yours is not on the list, describe it when you book — the technician diagnoses the appliance on site either way.
Had an issue with our dryer that needed to be fixed. Booked an appointment online and received a text less than 10 minutes later that they had availability for my requested time a slot.
Rodion arrived at our home less than 2 hours later and completed the repair in about 20 minutes. He was on time, respectful, and professional.
Would highly recommend Rodion and SmartFix.
I had a great experience with SmartFix Appliance Repair. Bohdan Zhaivoronok repaired both my refrigerator and cooktop, and I am very satisfied with their service. The Bohdan(technician) was professional, knowledgeable, and efficient in diagnosing and fixing the issues. Everything was handled smoothly, and both appliances are now working perfectly.
I truly appreciate their professionalism, quality of work, and excellent customer service. I would definitely recommend SmartFix Appliance Repair to anyone looking for reliable and trustworthy appliance repair services.
Thank you for the outstanding service!
My technician was
Mr. VOLODYMYR BOSENKO He is a gentle giant. The first thing that strict me with my tech, VOLO, Was his height I never asked him, but I believe he’s 6’5 +, Very well spoken, very energetic with his job, extremely educated and not just about dryers, but I believe in the world in general. He did a phenomenal job repairing my dryer, and for cleaning out they had accumulated in the bottom of the dryer. He was not late, and cleaned up his area quickly and efficiently. VOLO Once again is an amazing technician that can repair most likely anything you have that’s broken. I enjoyed learning about him and his family. Why? I’ll make it brief, he is from the Ukraine. and his wife is from Russia (that should be enough right there, If you know your history), with three children 2 in college & 1 in high school and they are all very accomplished in their own way. In The Ukraine VOLO Was a world renowned referee for the world volleyball tournament tournaments. He worked alongside some of Ukraine’s top officials, most likely, including the president at that time(so interesting). I believe VOLO could own his on company instead of working for someone else due to his education, skill set, his common sense approach and his amazing customer service skills. You just never know who you’re going to meet. Everyone has a history good or bad, interesting or not, just listen and you will be amazed.
My dryer had been making a loud noise for a few days. The technician who can out to fix it, Sam, was very knowledgeable and was able to diagnose the issue quickly. I tried calling multiple companies before speaking with Elina who was very courteous and professional and scheduled the appointment same day. I will definitely use their service in the future if needed.
After fighting with GE to get the replacement motor because GE kept messing up, I finally got it yesterday and Nikolay came out today, put it on and was in and out super quickly! Amazing service! I will definitely be using you guys again if I need future services! 10/10 service, kindness, clear discussions about what was happening, easy to schedule, well priced and he left the room exactly as he found it! No mess left behind! Thank you so much!
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Nikolay came out today. He is one of the guys that knows about 2 in 1 washer dryer combos(Remember; 2 in 1 machines are newer and very complicated). He was super nice when he came over, followed my call/text and no knock request, personable, knowledgeable, kind, and knows his stuff! I showed him a video I took so he could hear the noise it was making and he said it sounds like it could be the bearing and even showed me the parts diagram on how the machine worked which was cool! He opened up my machine and played around in there for just a few minutes and came to let me know excellent news! It wasn't the bearing after all(my husband had me listen to YouTube videos and it definitely sounded like the bearing to us)! It was the motor, which is cheaper to replace but then HE called GE and found out it was actually under warranty!!! I am THRILLED to say the least!
The whole team is wonderful to work with, sweet, kind and they went above and beyond to make sure I was comfortable with the whole process, cost and they will be back once GE sends me a new motor!
-ORIGINAL REVIEW AT 4 STARS-
Sergei was super nice but because I have a 2 in 1 and the booking person likely isn't also doing repairs so doesn't know, these machines are new and don't come up often, he was unable to give repair pricing because the parts aren't available in their ordering system so he had to make calls to check on pricing, which I still haven't gotten, and was letting me know the repair could be upwards of $1400 for a bearing because of the labor that goes into it. He should be paid appropriately, I am NOT arguing that at all. But maybe the company needs to do some training on newer systems or at least tell the booking staff they aren't proficient in these machines so they don't book them rather than booking just to take the casing off the outside of the machine for $75.
Again, the booking person NOR the tech are at fault here. Its just a newer style of machine that needs to be brought up in their trainings.
I'm sure this company could do a good job if the techs were knowledgeable on the newer 2 in 1 machines
SmartFix appliance repair provided excellent service. Sergei Proshin arrived exactly within the time frame I was quoted to diagnos my washing machine that was stopping on the spin cycle as the drum would hit the sides of the washer violently due to a damaged suspension spring. He explained in detail why this was happening and what caused it. He then told me they would need to order the replacement part and would be back in two days to repair it. And that exactly what he did. He also answered questions I had about possibly getring a front load washer which tremendously helped me make the decision to switch or not. Needless to say, I decided to stay with my top loading washer because he explained how much more it would cost to fix a front loader washer. Sergei was very professional and had a great personality. My washer was fixed within the hour after he returned with the parts needed. I am extremely satisfied with his work and the very affordable price to fix the washing machine. Thank you SmartFix and Sergei. Keep up the great work and work ethic. I absolutely recommend SmartFix for any appliance repair before just going to get a new one.
Yes. We are an independent repair company based in Charlotte, NC, and we cover the city plus the 25 surrounding towns in North and South Carolina. You do not need a service contract or proof of purchase to book a visit — tell us the appliance and the symptom and we schedule a technician.
Often, yes — same-day service is available whenever a slot is still open in your area. Booking is online around the clock; you can also call (980) 332-2443 or text (980) 449-6638, which is text only, 24/7.
The technician diagnoses the appliance at your home, tells you which part has failed and what the repair will cost, and starts work only once you have agreed to that price. Our current promotion, $15 Off Labor, is applied to the labor part of the invoice.
Our vans carry the parts that fail most often — belts, pumps, valves, igniters, thermostats, door seals and the control boards we replace week in, week out. Anything less common is ordered from our suppliers and fitted on a return visit, and we confirm the part and the price with you before ordering it.
Yes. Column and integrated units are pulled forward for access and refitted afterwards, and that is planned into the visit rather than improvised. Mention the installation type when you book, and clear the surrounding cabinets if you can.
Some components are shared with the wider GE line, which helps with parts. The built-in installation, the professional burner assemblies and the column refrigeration systems are not shared, and those are where the Monogram-specific work lies.
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Same-day appointments are often available and booking is open 24/7. Diagnosis first, price second, repair third.
