Washing Machine Drum Rotation Issue in Cornelius, NC

Problem Description:
A residential client in Cornelius, NC, contacted SmartFix Appliance Repair after noticing that their washing machine was no longer rotating the drum. This malfunction disrupted their laundry schedule, creating potential inconvenience and stress. The client was unsure whether the issue was mechanical or electrical and needed a fast resolution to avoid further delays.

Solution:
Our technician, Serg, arrived promptly to assess the washing machine. He first checked the power supply to ensure the appliance was receiving the correct voltage. Next, he inspected the motor and electronics, ruling out any electrical malfunctions. Serg also examined the drive belt to verify that it wasn’t worn or disconnected, as this can be a common cause of drum rotation failure. Finally, he checked the door lock mechanism to ensure it was functioning properly, as a faulty door lock could prevent the drum from rotating due to safety features.

After thorough inspection and necessary adjustments, Serg was able to get the machine functioning again. He ran a short cycle to verify that the drum was rotating properly and confirmed that the washing machine was operating smoothly.

Time Spent: 1.5 hours.