Overview:
In Huntersville, NC, a client contacted SmartFix Appliance Repair because their refrigerator was not turning on, causing concern over potential food spoilage. The client needed a swift and reliable solution to restore the appliance and prevent further inconvenience.
Problem Description:
The client reported that their refrigerator was completely unresponsive and not turning on, which affected the preservation of perishable items. With the refrigerator out of order, the client was worried about food waste and the potential need for a replacement. They requested immediate assistance to diagnose and resolve the issue.
Diagnosis and Solution:
Our technician, Serg Kovtun, arrived on-site to inspect the refrigerator and determine the cause of the problem. Here’s a breakdown of the steps he took to resolve the issue:
Initial Assessment:
Serg began by checking the power supply to ensure the refrigerator was properly plugged in and the outlet was functioning. He then inspected the power cord and plug for any visible damage that could be causing the issue.
Component Check:
Next, Serg tested the outlet to confirm it was providing electricity. He also reset the circuit breaker to rule out a tripped breaker causing a power outage to the appliance.
Thermostat and Control Board Inspection:
Serg examined the thermostat settings to ensure they were correctly adjusted and not causing the refrigerator to malfunction. He also inspected the control board to verify it was working properly and not contributing to the problem.
Outcome:
After completing these checks and adjustments, Serg successfully identified and resolved the issue. The refrigerator was powered on and began functioning normally. He ran a quick test to ensure everything was operating correctly.
Time Spent: 1 hour
The client was relieved to have their refrigerator back in working order and appreciated Serg’s prompt and efficient service.
