Problem Description:
A homeowner in Mint Hill, NC, contacted SmartFix Appliance Repair after noticing that their Whirlpool washing machine was not completing the spin cycle. The clothes remained wet after the wash, suggesting a malfunction in the machine’s spinning mechanism. The customer requested a same-day inspection to quickly restore functionality.
Solution:
Our technician, Alex, arrived the same day to assess the problem. He began by running a diagnostic cycle and confirmed that the washer failed to initiate or complete the spin phase. Alex then tested the lid switch for continuity and verified the functionality of the door lock system.
Upon testing, he found that the lid switch assembly was defective, preventing the washer from engaging the spin cycle for safety reasons. He sourced an OEM Whirlpool lid switch from a local supplier and replaced the faulty component on-site.
After the replacement, Alex calibrated the washer and ran a full test cycle with a load of laundry to confirm proper spinning performance. The appliance completed the cycle successfully, and the issue was fully resolved.
Time Spent: 1.5 hours (diagnostic + repair same day)
