Washing Machine Drum Not Spinning in Concord, NC

Problem Description:
A residential client in Concord, NC, contacted SmartFix Appliance Repair after noticing that their washing machine drum was not spinning. This issue prevented proper washing cycles, causing inconvenience and laundry delays. The client was concerned that the malfunction could be related to the drive belt, motor, or control board and needed a quick resolution.

Solution:
Our technician, Kostya Volkov, arrived promptly to inspect the washing machine. He first checked the power supply and ensured the door lock was functioning properly. Next, Kostya redistributed the laundry load to rule out imbalance issues. Upon further inspection, he examined the drive belt for any signs of wear or looseness. He then tested the motor and control board to ensure they were operating correctly. Additionally, he cleaned the drain system to prevent any potential blockages affecting the drum’s movement.

After completing the necessary checks and adjustments, Kostya confirmed that the washing machine was now functioning properly. He ran a test cycle to ensure smooth drum rotation and verified that the issue was fully resolved.

Time Spent: 1 hour