Case Study: Washing Machine Drain Pump Failure in Fort Mill, NC
Problem Description:
A customer in Fort Mill, NC, reported that their washing machine was not draining water after the wash cycle. This caused the machine to fail completing the cycle and created a risk of overflow. The customer requested prompt service to avoid water damage and restore normal operation.
Solution:
Our technician, Russell Hrachou, arrived promptly and began by inspecting the drain hose for blockages or kinks. He then accessed the pump filter and found it clogged, which was preventing proper drainage. Russell thoroughly cleaned the pump filter and checked the drain pump for any mechanical issues.
After clearing the blockage, he ran a test cycle to ensure water was draining correctly and the machine completed the cycle without problems. The repair was successful, and the washing machine was returned to full working order.
Time Spent: 45 minutes (inspection, cleaning, and testing)
